Refund Policy

1. Return Period

You have 14 days from the date you receive your item to request a return. After 14 days have passed from delivery, unfortunately, we cannot offer you a full refund or exchange.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• • The item must be unused and in the same condition as when you received it
• • The item must be in the original packaging
• • You must have the receipt or proof of purchase

Important: Do not send your purchase back to the manufacturer.

3. Non-Returnable Items

Several types of goods are exempt from being returned:

• • Perishable goods such as food, flowers, newspapers, or magazines
• • Intimate or sanitary goods
• • Hazardous materials or flammable liquids or gases
• • Gift cards
• • Downloadable software products
• • Some health and personal care items

4. Partial Refunds

In certain situations, only partial refunds may be granted:

• • Books with obvious signs of use
• • CDs, DVDs, video games, cassette tapes, or vinyl records that have been opened
• • Any item not in its original condition, damaged, or missing parts for reasons not due to our error
• • Any item that is returned more than 30 days after delivery

5. Refund Processing

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a few working days.

6. Late or Missing Refunds

If you haven't received a refund yet:

1. 1. First, check your bank account again
2. 2. Contact your credit card company (it may take some time before your refund is officially posted)
3. 3. Contact your bank (there is often processing time before a refund is posted)
4. 4. If you've done all of this and still have not received your refund, please contact us at info@namastek.it

7. Sale Items

Only regular-priced items are eligible for refund. Unfortunately, sale items or discounted items cannot be refunded.

8. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at info@namastek.it and include your order number.

9. Return Shipping

To return your product, you should send it to:

Important notes about return shipping:

• • You will be responsible for paying your own shipping costs for returning your item
• • Shipping costs are non-refundable
• • We recommend using a trackable shipping service or purchasing shipping insurance
• • We cannot guarantee that we will receive your returned item

Contact Us

If you have any questions about our Refund Policy, please contact us: