Shipping Policy

1. Shipping Coverage

We ship across Italy and all EU countries. We deliver to your home or work address.

Please note: We do not deliver to P.O. boxes.

2. Processing and Delivery Times

Orders are typically processed within 24 hours for most items. Some products may require up to 72 hours for processing.

Estimated delivery times after processing:

• • Italy: 2-3 business days
• • European Union: 3-6 business days

3. Shipping Costs

Our shipping includes express delivery, tracking, and signature upon delivery.

We offer free shipping on selected products. Standard shipping fees vary by location and product.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

5. Returns and Exchanges

For returns, please send your items to the address provided in our return authorization.

• • Customers are responsible for return shipping costs
• • Shipping fees are non-refundable
• • We recommend using a trackable shipping method for returns

For any issues, please contact us within 48 hours of delivery.

6. Delivery Issues or Delays

While we strive to meet our delivery estimates, delays may occur due to:

• • Customs processing
• • Holiday periods
• • Weather conditions

For assistance with delivery issues, please contact us at info@namastek.it.

7. Damaged or Incorrect Items

If you receive damaged or incorrect items, please notify us within 48 hours of delivery.

After review, we will provide a replacement or refund as appropriate.

Contact Information